What is Web Help Desk?
Web Help Desk is a Web 2.0 based Video Chat widget that can be embedded onto any website. This helps you get rid of annoying Live Chat pop ups. Customers can now Video Chat LIVE with you on your website.
Web Help Desk 2.0 is a fully configurable Web based help desk system which supports
- Audio
- Video
- Text based chat system
Your customers can directly talk to your sales representative the moment they open your Website. Your customer's don't have to click on any link or wait upon somebody to discuss with. The moment they open the Website, they can see and talk with your sales or service representatives. This way, you don't lose anyone who simply visits your website.
Every Website visitor is a potential customer. We won't let you lose them
Key Roles
- Administrator / Owner can access all the settings in the system. He can also setup and manage multiple websites
- Sales/support person is the host who attends to visitors who come to the website
- Visitors are people who just visit the website to talk to the host (The sales/support person)
What do you get?
- Add to any number of websites
- Add any number of helpdesk components
- Track visitors visiting all your websites
- Visitors are assigned a guest name by default
- Visitors can change their nickname if required
- Place calls on hold and Resume calls
- Conference with multiple visitors and provide support easily
- Supports both Audio and Video with Text chat
- Setup Autoreply Messages
- Block Video of spammers or unwanted visitors
- Ability to view offline messages
- Setup messages to automatically come on start-up to visitors.
- Displays offline / Online status
- Ability to disable video or voice chat
For more details on Web Help Desk 2.0, email us at sales@gloriatech.com or fill in the contact form here